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【Wantedly好工】Customer Service=出氣袋?

好多人都會覺得,返工受氣係份糧包埋,而customer service(下稱CS)份糧就直頭要受埋啲客嘅脾氣,一定要「客人永遠是對的」,但如果係咁,又點會keep住有人入行做「出氣袋」咁傻豬呢?

CS嘅主要職責冇錯係要令到啲客開心,咁即係要「硬食」哂所有無理嘅要求呢?大錯特錯。

CS作為其中一個對得最多人嘅職位, soft skills係非常重要,因為你唔單只要識得同唔同性格嘅人溝通,仲要了解佢哋有啲咩問題,有咩唔明,然後去幫佢解決件事。

筆者好多年前都做過某food delivery公司嘅part-time CS,當然點都要受啲氣㗎啦,但當有啲好不可理喻嘅客出現,senior唔單只會幫你take咗個call之餘,仲要教你應該要點做,該say no時就要say no。

(仲記得當時有個客打嚟話佢好鍾意食嗰樣嘢嗌唔到,然後筆者就打畀間餐廳,用自己嘅方法幫佢落到張單,個客仲寫返封appreciation email返嚟,諗返都仲係覺得好開心。)
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除咗搞掂啲客之餘,CS另一個職責就係要令公司進步,可能你會覺得九唔搭八,但CS作為對得最多客嘅一個role,所有嘅投訴或者不滿其實都係反映緊公司、product、operation等等嘅問題。

如果你咁不幸地喺一間唔健康嘅公司做緊CS嘅話,筆者就奉勸你快啲轉啦;而如果你想試吓做CS嘅時候,就記得見工嘅時候留意吓間公司係咪一間好公司啦!

仲有多份CS醒畀你!🍻

Wantedly, Inc. (Hong Kong)的招募
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