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An experienced Operations Manager across finance, service and security sector, well versed in developing Standard Operating Procedures and Training Manuals.
In the future
In the future
Serving your company and growing together.
Jan 2019 - Dec 2019
· Partner key stakeholders such as the Inland Revenue Authority of Singapore (IRAS), Ministry of Health (MOH) and Ministry of Manpower (MOM) to develop new digital platform for secure data management and sharing. · Lead a team of officers to administer the income and records of the Self-Employed Scheme.
Jan 2017 - Oct 2017
• Manage a team of 15 Sales Associates. • Drive sales through innovative action sales, clearance, promotions, and incentive targets. • Handles matters regarding staff discipline and involved them in service improvement via coaching sessions.
May 2016 - Dec 2016
Video and Print. Creates and customise corporate videos.
Oct 2015 - Dec 2016
• Founded Make a Statement - a Temporary Tattoo company which specializes in premium temporary tattoos for beach and rave parties. • Promote the use of temporary tattoos as accessories vs conventional accessories to people who like to change their accessories often and feels that conventional accessories are not practical in parties and events.
Jan 2016 - Mar 2016
A start up offering services across hotel bookings, corporate travels, car rentals, visa and insurance among others through the means of best-in-class booking technology with smart analytics and worldwide partnerships. • Provide business consulting service to an international company based in Dubai. • Provide leadership guidance. • Recruitment of entry level and management staff.
Sept 2013 - Aug 2015
• Directly managed 300+ airport security screeners and auxiliary police officers for arrival screening operations. • Involved in client engagement, staff training, managing and counselling staff, analysis of daily operations and also resolve any issues on the ground. • Performed service recovery on behalf of the organisation.
Oct 2009 - Jan 2013
• Engaged with public and resolve daily operations issues with high integrity and accountability. • Trained with investigation skills to profile forged documents and people of interest. • Customer service engagement through participation in Service Excellence Initiatives.
Oct 2007 - Sept 2008
Host live radio show and outdoor events.
English - Professional, Mandarin - Professional