The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities
- Work cross-functionally within the company to communicate with all stakeholders in customers' success
- Create and maintain relationships with customers to better understand and achieve their needs
- Perform initial needs assessment and identify prospects pain points to determine how EventXtra’s solutions could address those needs.
- Make visits to our customers to identify opportunities for growth within our platform
- Maintain accurate records of all activities in CRM and promote database cleanup and hygiene through regular and ongoing maintenance activities
- Accountable for meeting or exceeding monthly qualified objectives and quotas
- Establish a trusted partnership to ensure customer's overall satisfaction with our products

Qualifications
- Previous account management experience
- Articulate and well accustomed to a client-facing role
- Excellent presentation and communication skills (verbal, written, and active listening)
- Japanese native
- Team-oriented with ability to succeed in an ever-changing, entrepreneurial environment