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於2021-08-18 瀏覽次數 212

A chance to have an impact. Customer Care Executive WANTED

Deliveroo

Deliveroo 嘅成員 查看更多

  • Recruiter, APAC

What we do

Why Deliveroo?

Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Why we do

At Deliveroo, our values are at the core of everything we do. They guide how we work together and make decisions, whether it be recruitment or the evolution and development of our people, teams and products.

How we do

At Deliveroo, our values are at the core of everything we do. They guide how we work together and make decisions, whether it be recruitment or the evolution and development of our people, teams and products.

As a new team member

You will...

Actively monitoring orders placed via Deliveroo up to completion
Answer inbound calls from customers, riders, and restaurants
Proactively liaise with riders and restaurants to ensure orders run smoothly
Provide feedback to relevant departments to help improve our customer experience
Investigate and resolve customer complaints and queries
Respond to customer issues via email and phone

Skills you’ll need & Eligibility…

Diploma or above in any disciplines
Customer-oriented attitude with good telephone manner as well as problem solving skills
Excellent skills in English and Cantonese, proficiency in English and Chinese word-processing
Ability to use multiple systems and multitask in a fast-paced environment
Ability to quickly assess a situation and problem solve to point of resolution
Fast learner and good time management. Self-motivated, hardworking with strong sense of responsibility
Working experience in customer service sector is an advantage
Availability on weekends

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公司詳情
Deliveroo
  • 17/F H Code, 45 Pottinger St, Central
  • A chance to have an impact. Customer Care Executive WANTED
    Deliveroo