< Strength / Technical Skills > ・ Storage System knowledge ・ Troubleshooting for Critical Problems ・ Problem Verification and Analysis ・ Storage I/O Protocol Knowledge and Analysis (SCSI / iSCSI / Fibre Channel) ・ Technical Training
< Awards > ・ Sales Support Award 1999 (StorageTek-Japan) ・ Best Technical Support Award 2001 (StorageTek-Japan) ・ The Gold Award 2002 (StorageTek-World Wide) ・ The Bronze Award 2017.09 (SAT Corp) ・ The Bronze Award 2018.09 (SAT Corp) ・ The Gold Award 2019.03 (SAT Corp)
Management of Technical Support Center ( 3rd party maintenance team ). ・ Team Management (10peoples). ・ Technical Lead for the Server/Storage products. ・ Collaboration with overseas support providers. ・ Planning to solve critical issues. ・ Planning for skill growth of team engineers. ・ Provide education to the Support Engineers and Service Partners. ・ Technical investigation to improve the team's technical capabilities. ・ Improvements to increase support products. ・ Improvements to the part inspection method. ・ Technical support for the sales team.
Products: ・ Server(Sun HP IBM Lenovo Dell NEC Fujitsu Hitachi Cisco) ・ Disk Storage(EMC Dell Fujitsu Hitachi HP Sun NetApp) ・ SAN-Switch(Brocade) ・ Tape Storage(Oracle/StorageTek HP IBM Quantum Tamberg)...etc
Sr. National System Support Engineer ( 07.2006 - 05.2010 ) ・Back-line Technical Support. ( DISK Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc ) ・Problem Re-creation and Verification. ・Problem/Bug escalation to HQ-TS/ENG. ・Lead of critical problems to fix. ・Provide technical training to field engineers. ・Field Installation support. ・Onsite technical support for Customer Service Engineers.
Technical Support / Japan Local TS for open system products ( 03.1997 - 06.2006 ) ・Back-line Technical Support / Product Specialist ( Disk Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc ) ・Problem Re-creation and Verification in Japan-Lab.